Support
Spare and wear part service
Our knowledgeable support staff is available to assist you in the specification and ordering of spare and replacement parts. Localized spare part distribution centers ensure a quick response for time-critical service. Important components such as lamps, reflectors, UV modules, electronically power supplies are produced in-house.
You can get in touch with us by using the contact form or give us a call under the following number
Service visits
Commissioning and Maintenance
Your factory-inspected dryer system will be installed by our qualified service technicians. Afterwards, our technicians will commission your system and create a unique takeover protocol involving all essential system parameters. Our engineers and technicians are at your disposal for service assignments and maintenance work. Quick-responding, local assistance is available through our network of trained service partners in all major geographic regions. On-site training of your employees by our certified technicians is also available.
Machine Relocations
We offer assistance during the relocation of machinery through our technical support team. Together we can plan and execute the various stages of disassembly, transportation, preparation of the new location, and the recommissioning of the machinery.
Dryer Inspection
We offer assistance during the relocation of machinery through our technical support team. Together we can plan and execute the various stages of disassembly, transportation, preparation of the new location, and the recommissioning of the machinery.A dryer inspection is an analysis of your system by one of our specialized service technicians. After a comprehensive assessment, we offer recommendations for optimizing functionality and avoiding breakdowns.
A dryer inspection includes:
Preliminary examination.
Analysis of the error message memory bank and operatinghours counter.
Visual inspection of the dryer.
Functional testing of all components.
List of necessary parts.
Customer consultancy.
view+ our Augmented Support Tool
view+ is our new augmented support tool for all applications. Our experts can take a look at your system remotely - contactless and without wasting time. The system is fully set up in a few minutes and supports you e.g. in case of urgent issues or questions about the maintenance of your device. view+ is available for your smartphone as well as for our augmented reality glasses.
Use view+ via our AR glasses
Via our view+ glasses with integrated monitor and camera system, technicians are guided on-site by an Eltosch Grafix service specialist in direct communication. The integrated camera enables the exchange of live information. The headset with noise-canceling microphone protects you from dangerous noise and enables conversations in noisy environments. Use the hands-free feature to work with both hands while receiving live support from your Eltosch Grafix expert.
Get our view+ glasses easily through our service department. Contact our experts at service@eltosch-grafix.de and get your personal quote for a service call with view+.
Use view+ via your mobile device
You can also use view+ on your smartphone via our app. Contact our experienced support staff and get your guest access to our system. Via view+ on your mobile device, you will receive direct support from our service specialists. Show our specialists e.g. via your smartphone camera where you need support and get information and support live on your mobile device.
Learn more about the advantages of view+ here or contact our service at service@eltosch-grafix.de or by phone at
Service Contract
The smallest of faults can be the cause of the greatest problems. For example; a defective ventilation flap, faulty tube, irregularly checked lamps, low cooling water levels, or a clogged air filters. This can result in disrupted or stopped production, reduced drying performance, and damaged machinery. This in turn results in time lost due to trouble-shooting, waiting and delivery time, the necessary repair work, and the potential problem of technician availability. This can all be simply avoided through regular servicing.
Servicing includes:
- Visual inspection of all components and equipment.
- Cleaning work.
- Fitting of replacement parts.
- Functional testing and adjustments.
- Cleaning water circuit
You can get in touch with us by using the contact form or give us a call under the following number
Training
In the Hoenle-Group we offer various seminars with a focus on "UV" and "IR, IR/HotAir" for users as well as for ink-, coating- and machine manufacturers.
The seminars are free of charge. Participants only bear travel cost and accomodation.
Please find additional information under the following link:
If a production process requires the use of conventional inks and you need to transport and store your UV modules, then Eltosch-Grafix's mobile Module Trolley offers the perfect solution. The Module Trolley can hold up to eight UV modules while keeping them clean and safe beneath a rugged canvas cover. In addition, the Module Trolley offers you the ability to easily transport the modules directly to the press and to store the modules safely and efficiently.
As our motto is "Your production reliability is our top priority", Eltosch-Grafix offers first-class service products in addition to our professional support services. An Eltosch-Grafix maintenance cabinet is your system's "first-aid kit" for addressing system issues at any time and directly on your shop floor. This lockable metal cabinet contains essential components such as lamps, reflectors, filters, and various fuses - all safely stored and well organized. The cabinet's stock is replenished by simply sending us an order form for the parts that have been used. The order form is included in the cabinet.